Responsible Gambling at ak99
Gambling should be entertainment. At ak99, you can find the tools and guidance to help you know your limits and play safely.
21+ Only — The ak99 platform is open only to members aged 21 and above. Account registration or real-money play by anyone under 21 is strictly prohibited.
We believe that gambling at ak99 should be an enjoyable form of entertainment. Casino games, slots, and football betting are ways to have fun and win prizes. However, gambling should never be allowed to cause financial problems or affect your life. That is why ak99 prioritises giving every player the means to set personal limits, adjust their gambling habits, and get help when needed.
This page explains what responsible gambling means, signs that a gambling problem may be developing, the protection tools available at ak99, and how to get help.
This service is intended for adults aged 21 and above only
Tools that protect players
ak99 provides tools and options so every player can stay in control of how they gamble.
Deposit Limits
You can set your own daily, weekly, or monthly deposit amount. If you lower a limit, the change takes effect after 24 hours. This is designed to keep your finances safe.
Temporary Break from Gambling
You can pause your gambling for a set period — 24 hours, 7 days, or 30 days (Time-Out). During this period, your account cannot be accessed for play. This tool is useful for taking a step back when you are under pressure.
Self-Exclusion
If you feel gambling is becoming a problem, you can choose Self-Exclusion. You can set a period of 6 months, 1 year, or longer, and your account cannot be reopened until that period ends.
Session Time Limit
You can limit how long you play in a single session. When your set time is reached, reminders will appear repeatedly and you may be prompted to stop. This helps prevent players from playing for many hours in one sitting.
Checking Gambling History
Your gaming history, accessible from your account, shows your spending, play time and losses clearly. It is a useful tool for understanding your own playing patterns.
24-Hour Customer Service
For any gaming-related issue, you can reach us in Myanmar language 24 hours a day via Live Chat. We are here to help you make decisions about your own situation.
How to Know You Have a Gambling Problem
Gambling can go beyond entertainment and become a problem. If any of the following signs apply to you, take a moment to consider —
- Chasing losses by gambling repeatedly to win back money you have lost
- Hiding your gambling from family or friends
- Having financial problems and looking for money to gamble
- Feeling restless or anxious when you are not gambling
- Gambling affecting your work, studies or relationships
- Knowing you should stop but being unable to
Safe Gambling Practices
Gambling should stay as entertainment. Follow these guidelines —
Set a budget before you play — only gamble with money you can afford to lose
Set a time limit in advance — do not play beyond the time you have set for yourself
Do not gamble when you are under financial pressure — do not use money meant for food, rent or debt repayments
If you are gambling to chase losses, stop immediately and use the limits available to you
Do not gamble when you are drunk, emotionally drained or angry
How to Stop Gambling — Step by Step
Self-Exclusion at ak99 is straightforward. If you feel you have a gambling problem, follow these steps —
Log in to your account via ak99 Login
Go to your account through the ak99 Login page. If you have trouble logging in, Live Chat is ready to help.
Open the "Responsible Gaming" section in Account Settings
In your account settings, find and open the "Responsible Gaming" section. A list of available tools will appear.
Choose a Limit or Self-Exclusion
Select a limit (Deposit Limit / Time-Out) or Self-Exclusion, then set the period. Once Self-Exclusion is activated, it cannot be removed until the period ends.
Confirm via Live Chat
Let our Live Chat customer service team know the limit you want to set and confirm it with them. Support is available in Myanmar language 24 hours a day.
We Are Ready to Help Further
During your Self-Exclusion period, our Live Chat team can still assist you with non-gambling actions such as withdrawals.
Restrictions for Under 21
⚠️ Anyone under the age of 21 is strictly prohibited from using this platform in any way. If parents or guardians find that their child has accessed ak99 for any non-gambling reason, please notify us immediately.
When creating an account, users must confirm they are 21 or older, and this can be verified with a national ID. ak99 strictly restricts access to anyone who should not be using the platform. We encourage parents to monitor how much time their children spend on computers or mobile phones and to restrict access to gambling sites.
If ak99 has reason to suspect that an account holder is under 21, that account will be suspended immediately and investigated.
How to Deal With a Gambling Problem
If you or someone you care about feels that gambling has become a problem, you can find support through the options below. You don't have to handle it alone —
- ak99 Live Chat — 24-hour support in Myanmar language
- Email us at [email protected] — all conversations are handled in confidence
- Request Self-Exclusion to stop gambling — we will act on it immediately
- Speak with a healthcare professional or addiction counsellor near you
Gambling problems can be prevented and treated. Seeking help is not something to be ashamed of — it is the decision of someone with real strength.
🎧 Contact Us
For any gambling-related concerns, our Live Chat and Email are available 24 hours a day. Your personal information will be kept completely confidential.
Our Live Chat team can discuss gambling problems with you in Myanmar language, and our staff are trained to assist with gambling-related concerns.
Play With Fun and Safety Together
Making sure that gambling at ak99 stays entertaining is our number one responsibility. Use these protection tools fully so you can play safely and securely.