ak99 Privacy Policy

Types of Personal Information Collected

We collect the following types of personal information in order to provide you with a good service—

A. Information you provide directly

• Name, date of birth, and contact email address
• Name and phone number provided when registering an account
• Payment information provided during deposits and withdrawals (KBZPay, Wave Money, AYA Pay, CB Pay, bank transfer)
• Information sent when contacting our support team

B. Technical data collected automatically

• IP address, browser type and version
• Pages visited, areas clicked, and session duration
• Device type, operating system, and network connection data
• Data obtained from cookies and similar tracking technologies

C. Game activity data

• Game types played and play history
• Bet amounts, winnings, and bonus usage records
• Win and withdrawal patterns (for responsible gambling protection)

Purposes of Data Collection

We use the personal information we collect only for the following purposes—

• Account Management — Creating, verifying and maintaining your account
• Payment Processing — Securely supporting self-service deposits and withdrawals
• Service Improvement — Offering a wide range of games and promotions based on player preferences
• Security Protection — Preventing fraud, financial harm and unauthorised access
• Responsible Gaming — Analysing playing patterns and supporting healthy gaming habits for players
• Legal Compliance — Meeting Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements
• Customer Service — Responding to player enquiries via 24-hour live chat and email

Cookie and Tracking Technology

Our website uses cookies and similar technologies (local storage, session storage). These cookies are essential for the website's core functions (session management, language preferences).

Cookie Types

• Essential Cookies — Required for basic website functionality and cannot be disabled
• Functional Cookies — Remember your preferences and language selections
• Analytics Cookies — Help us understand website usage patterns and improve our services

You can disable cookies through your browser settings, but please note this may affect certain website functions.

Data Sharing and Third Parties

ak99 does not sell or rent your personal information. We only share it in the following circumstances—

• Payment Processors — Only the data strictly necessary to process KBZPay, Wave Money, AYA Pay, CB Pay and bank transfer transactions is shared
• Technology Service Providers — We work only with cloud hosting and security providers who help maintain our platform and who comply with our privacy standards
• Legal Disclosure Requirements — When required by a valid request from law enforcement authorities or by legal obligations
• Anti-Fraud — Relevant data will be shared with the appropriate authorities if there is a threat of financial crime or platform security breach

Data Security Measures

We apply technical and administrative security measures to protect your personal information—

• SSL (Secure Socket Layer) Encryption — All data transmissions are encrypted and protected
• Access Control — Only authorised staff with specific permissions can access your data
• Regular Security Audits — System integrity is checked on a regular basis
• Two-Factor Authentication (2FA) — Adds an extra layer of security to account login
• Data Minimisation Policy — Unnecessary data is deleted after the defined retention period

On your end, we also ask that you keep your account secure by using a strong password, not sharing your password, and avoiding logging in around people you do not know.

Data Retention Period

We do not retain your personal information longer than necessary, with the following exceptions—

• Active Account — Data is retained for as long as the account remains open
• Closed Account — Financial records and communication records may be retained for a defined period as required by law
• Payment Records — May be retained for longer periods in accordance with financial compliance and AML requirements
• Legal Proceedings — Data related to a lawsuit or investigation will be retained until the matter is resolved

Players' Rights

Your fundamental rights regarding personal information are—

• Right of Access — You can request to view what data we hold about you
• Right to Correction — You can request that incorrect personal information be corrected
• Right to Deletion — You can request that your data be deleted within the applicable legal framework
• Right to Restriction — You can request that the processing of certain data be restricted
• Right to Data Portability — You can request to receive your personal data in a readable format

To exercise these rights, contact us at [email protected] or reach out through our 24-hour live chat.

Minor Protection

ak99 services are available to users aged 21+ only. We do not knowingly collect personal information from anyone under 21. If we become aware that a person under 21 has contacted our platform and provided information, we will immediately delete their data and close their account.

Policy Update Process

We review and update this privacy policy periodically as needed. Any changes will be posted on this page and the "Last Updated" date will be revised. For significant changes, we will notify you through your account communication channels.

Continued use of the platform after a policy update will be taken as acceptance of the revised policy.

Contact Us

For any questions about this privacy policy, data access requests, or any privacy-related concerns, you can reach the ak99 customer support team—

• [email protected]
• 24-Hour Live Chat — available in Myanmar language

Our support team is available in Myanmar language 24 hours a day and will carefully respond to any privacy-related questions you have.