ak99 Frequently Asked Questions

Shan Koe Mee, also known as Shan cards, is a traditional Myanmar card game. Each player receives 3 cards and tries to get a higher total than their opponent. Cards worth 10 points (10, J, Q, K) count as zero, and only values 1–9 are counted. On ak99, you can play Shan Koe Mee on both mobile and desktop.

The 2D game, also known as two-digit lottery, is a prediction-based prize game. Players pick a two-digit number between 00 and 99, and win a prize if it matches the result. Results are based on reference market closing prices, but on ak99 this game runs in a stable digital format. No tips or predictions about which number will come out are provided on this platform — fair play only.

Yes. ak99 is built with a responsive design, so you can play directly from your browser on Android and iOS without downloading an app. The cards and buttons in Shan Koe Mee display clearly on a small screen without needing a large display. It runs smoothly on both WiFi and mobile data.

In 2D you match two digits (the last two), while in 3D you must match three digits (the last three), so the odds of matching are lower and the prize is higher. ak99 explains the 3D rules clearly so players can choose based on their own risk-reward preference. No predictions about which number will come out are given here.

ak99 ensures that withdrawal requests are normally processed to your payment method within 1 hour. This 1-hour timeframe applies to KBZPay, Wave Money, AYA Pay, CB Pay, and all bank transfers. If there is any delay for any reason, you can reach us immediately via Live Chat.

If your request is still pending beyond the usual 1-hour window, we recommend contacting ak99's 24-hour Live Chat directly with your account details (username and request ID). The support team will check the status of your request and resolve it as quickly as possible.

After claiming the welcome bonus, you must meet a wagering requirement of bonus amount × 15 before you can withdraw the bonus funds. For example — if you deposit 20,000 Ks and receive a 40,000 Ks bonus, you need to wager over 40,000 Ks × 15 = 600,000 Ks before withdrawing the bonus and winnings. If you deposit 320,000 Ks and receive a 300,000 Ks bonus, the wagering requirement is 4,500,000 Ks.

Yes, ak99's withdrawal service is available 24 hours a day, 7 days a week without interruption. There are no differences for public holidays, late nights, or festival days — requests are processed within 1 hour of submission. The service operates on Myanmar Standard Time (MMT, UTC+6:30).

The minimum withdrawal amount at ak99 is 10,000 Ks. This applies equally across all methods including KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfers. No processing fee is charged for withdrawals — if any additional charges apply, you will be clearly informed before the transaction is made.

Live Dealer games let you watch a professional dealer in a real studio play in real time via live video, while you place your bets through the platform. Cards are dealt, the roulette wheel spins — everything happens live with no scripts. Result integrity is verified through a combination of a Random Number Generator (RNG) and camera feeds.

In Roulette, you spin a large wheel containing numbered pockets from 0 to 36 and bet on where the small ball will land. There are many bet types including red/black, odd/even, and straight-up (single number). At ak99's Live Roulette, you can play with a clear, cinema-quality live stream and place bets at your own pace.

Yes. ak99's Live Casino works directly in your mobile browser (Chrome, Safari) — no app download needed. WiFi or 4G gives you the best video quality. Turn your phone to landscape mode to see the dealer and bet table in full, which makes playing a lot easier.

Baccarat is a card game where you predict which side, Player or Banker, will score higher. Each side receives 2 or 3 cards, and only the last digit of the total counts as the score (e.g. 15 = 5 points). The side closest to 9 wins. At ak99, you can bet on Baccarat with three bet types: Player, Banker, or Tie.

ak99 does not charge any deposit fees from players. The full amount you deposit will appear in your account immediately. For third-party services like KBZPay and Wave Money, check their own apps directly to see if they apply any fees — that is not something ak99 controls.

The minimum deposit amount is 3,000 Ks, and this applies equally to all methods — KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfers. Deposits below this amount may be declined, so we recommend starting from 3,000 Ks or above.

The currently supported methods are KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer. All of these methods can be used for both deposits and withdrawals, and only payment options familiar to Myanmar players have been selected. All transfers are protected with SSL encryption.

Log in to your ak99 account and select Wave Money as your deposit method. Send the money from your Wave app to the Wave Money number or QR code provided, then take a screenshot confirming the successful transfer from your phone and submit it on the platform. Once confirmed, the amount will be added to your account right away.

On ak99's deposit screen, select KBZPay. Scan the KBZPay number or QR code shown using your KBZ app, enter the amount you want to deposit, and tap Pay. You will receive a notification in your KBZ app confirming the payment. Then submit the transaction reference and screenshot on ak99's confirmation screen — your balance will be updated immediately.

Yes. ak99's customer support operates in Myanmar language, with priority given to making sure Myanmar players can ask questions comfortably in their own language. Whether it's platform usage, deposits and withdrawals, or bonuses — any issue can be answered right away in Myanmar language.

To help our support team resolve your issue faster, please have the following details ready before contacting us — (1) Your ak99 account username, (2) The game or transaction type where the issue occurred, (3) Transaction ID or reference number (if available), (4) Screenshot (if available). Having these details ready can significantly reduce resolution time.

ak99 customer support is available 24 hours, 7 days a week. No difference between day or night — outside office hours, on holidays, and past midnight Myanmar Standard Time, Live Chat is ready to respond instantly.

ak99 has two customer support channels — (1) 24-hour Live Chat (contact us directly on the platform instantly) and (2) Email [email protected] (we will reply without delay). There is no official support via Telegram, Viber or Messenger — if you encounter anyone claiming to represent this platform on those channels, be aware that they are not official support channels.